Privacy Policy

At VextoTrade, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, protect, and share your data when you use our website, applications, services, or interact with us in any way. Our goal is to be fully transparent so that you understand your rights and our responsibilities regarding your information.

By accessing or using VextoTrade, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services immediately.

1. Information We Collect

We collect different types of information to provide our services, maintain security, and improve your experience. This includes:

a. Information You Provide to Us

• Full name, address, and date of birth
• Contact information (phone number, email address, mailing address)
• Identity verification documents (passport, driver’s license, national ID, utility bills, etc.)
• Payment and banking details required to process deposits and withdrawals
• Login details such as usernames, passwords, and authentication data
• Any communication you send to our support team, including emails and live chat

b. Information Collected Automatically

When you interact with our website or mobile platform, we may automatically collect:

• IP address, browser type, and device identifiers
• Operating system and device model
• Log data including pages viewed, time spent, and navigation patterns
• Transaction history including trades, deposits, withdrawals, and other financial activities
• Cookies, pixels, and tracking technologies for analytics and customization

c. Information from Third Parties

We may also receive information from:

• Payment processors
• KYC (Know Your Customer) and AML (Anti-Money Laundering) verification providers
• Credit reference agencies
• Publicly available databases and sanctions lists
• Social media platforms (if you interact with us there)

2. How We Use Your Information

The information we collect is used for various purposes, all of which are essential to providing a safe, compliant, and efficient service. These purposes include:

• Account Creation and Verification: To register you as a new user and verify your identity for security and regulatory compliance.
• Service Delivery: To provide you with access to our trading platform, execute your orders, and maintain accurate transaction records.
• Customer Support: To respond to your questions, complaints, or requests efficiently and provide technical assistance.
• Marketing and Communication: To send newsletters, promotions, and updates (only if you have opted in). You can opt out anytime.
• Legal and Regulatory Compliance: To comply with AML, KYC, tax laws, and financial regulations applicable in the United States and internationally.
• Fraud Prevention and Security: To detect suspicious activities, prevent unauthorized access, and protect users against financial crimes.
• Service Improvement: To analyze user behavior, monitor performance, and optimize platform features to provide a better experience.

3. Sharing and Disclosure of Information

We respect your privacy and will never sell or rent your data to third parties. However, we may share your information under the following circumstances:

• With Service Providers: Payment processors, cloud hosting providers, analytics companies, and other contractors who perform services on our behalf.
• For Compliance: With law enforcement, regulators, tax authorities, and financial watchdogs when required by law.
• Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity.
• Fraud and Risk Management: With fraud prevention agencies and risk management partners.
• With Your Consent: When you explicitly authorize sharing with a third party.

4. Data Protection and Security

We employ advanced security measures to safeguard your data. These include:

• Encryption of sensitive information both in transit (SSL/TLS) and at rest.
• Multi-factor authentication (MFA) for account access.
• Regular vulnerability assessments and penetration testing.
• Strict access controls with limited authorization for employees.
• Continuous monitoring of systems for suspicious activity.

Despite these efforts, no system is completely foolproof. While we work hard to protect your data, we cannot guarantee absolute security against all risks.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide you with our services
• Comply with applicable legal and regulatory obligations
• Resolve disputes and enforce agreements

In most cases, we are legally required to keep certain financial and identification records for at least five (5) years from the end of your business relationship with us. Once this period expires, we securely delete or anonymize your data.

6. Your Rights

Depending on your country of residence, you may have certain rights over your personal data, including:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to regulatory requirements.
• Right to Restrict Processing: Limit how your data is used in certain circumstances.
• Right to Data Portability: Request a transfer of your information in a machine-readable format.
• Right to Object: Object to marketing communications or certain types of data processing.

To exercise these rights, contact us using the details in the Contact Us section.

7. Cookies and Tracking

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.

We use cookies for:

• Authentication and session management
• Remembering user preferences and settings
• Analyzing site usage and performance
• Delivering personalized advertisements (if applicable)

You may disable cookies in your browser settings, but some features of our platform may not function properly without them.

8. International Data Transfers

Because VextoTrade operates globally, your data may be transferred outside your country of residence, including to countries that may not have the same data protection laws. In such cases, we take reasonable measures to ensure your information remains protected, including through contractual safeguards such as Standard Contractual Clauses (SCCs).

9. Children’s Privacy

Our services are intended only for individuals 18 years and older. We do not knowingly collect personal data from children. If we discover that a minor has provided us with information, we will delete it immediately.

10. Third-Party Services and Links

Our platform may contain links to third-party websites or services. Please note that this Privacy Policy applies only to VextoTrade. We are not responsible for the privacy practices of external websites. We recommend reviewing their policies before sharing personal data.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. If significant changes are made, we will notify users via email or a notice on our website.

The updated policy will take effect immediately upon posting unless otherwise stated. We encourage you to review this page regularly to stay informed.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us using the details below:

• VextoTrade
• Email: support@vextotradegroup.com
• Phone: +1 307-301-9140
• Address: 1551 Three Crowns Dr, Casper, WY 82604, United States